Shipping policy
How Does Shipping & Delivery Work?
Once an order is placed, our team will carefully prepare your item(s) for dispatch.
Please allow 1–3 business days for processing your order.
You can expect your parcel to arrive within 4–9 business days.
Delivery times are estimates and may vary based on the shipping method and destination.
A variety of trusted carriers may be used depending on the size and type of your order.
Once your package has shipped, you will receive a shipping confirmation email with your tracking number.
If your order has not arrived within 5 business days after the estimated delivery window, please contact us at info@hydrahand.com and we will follow up with the courier immediately.
Free Shipping
No code is necessary — eligible orders will automatically receive free shipping at checkout.
Order Changes & Cancellations
Once an order is placed, cancellations or adjustments cannot be made.
Please ensure all information is correct before completing your purchase.
Damaged Packages
If your package arrives damaged due to shipment, please email info@hydrahand.com immediately. Include clear photos of the damage so our team can assist you promptly.
Processing Times During Promotions
During promotional events or high-volume periods, processing and shipping times may be extended. We appreciate your patience during these times.